Support

Contact us

Questions, bug reports, or feature suggestions: [email protected]

Common questions

• The app isn't detecting my arrival at a car park. Make sure Location access is set to "Always" for TicketLess in your phone's Settings, and that the car park's location was set accurately when you registered it.
• How do I stop a parking reminder? Open the relevant parking session from the home screen and mark it as paid, or delete it.
• How does Print & Post work? After purchasing it on an appeal letter, your letter is emailed to our team, checked each morning, and posted the same day by physical mail to the parking operator.
• How do I restore a purchase (Premium or a letter credit) on a new device? Use "Check subscription" on the paywall screen, signed in with the same Apple ID used to buy it originally — it'll also show you when a Premium subscription renews.
• Why didn't "Remind me later" wait as long as I expected, or repeat when I didn't want it to? The Profile screen's "Unpaid reminders" setting (every 30/60/90 minutes, or a set time) only controls the general "you haven't paid yet" nudge. A car park with its own time limit or deadline — a stay-limit site, or an airport drop-off — always follows that deadline instead, regardless of what's set there.

How TicketLess works

The same walkthrough shown in the app on first launch — replay it any time from Profile → Help.

1. Never miss a parking charge again. TicketLess automatically picks up when you've parked in a car park — including station car parks it already knows about — and reminds you to pay, even if your phone's locked in your pocket, so a forgotten ticket never turns into a Parking Charge Notice.
2. Car parks — built in, or add your own. Station car parks are already built in, along with major UK airport drop-off zones, where an easy-to-miss charge (pay online by the next day, or risk a fine) catches people out most. Add any other car park too — supermarkets, gyms, pubs, hotels — from the Car parks tab. TicketLess quietly watches for you to arrive from then on.
3. Vehicles — get the right one recorded. Add every car you drive under Vehicles. With more than one, pick which one just arrived manually when a reminder pops up, or (Premium) set up a Shortcuts automation so connecting to a car's Bluetooth/CarPlay, or Waze/Google Maps opening and closing, tells TicketLess automatically.
4. Get reminded, not caught out. When you arrive, you'll get a reminder on your lock screen, not just in-app. Tap "Pay now" to go straight to the operator, or "I've paid" once you're sorted. Some car parks are free but need you to register your car instead — TicketLess tells you which.
5. Parking somewhere new? Find it, or start it yourself. Use Find parking to search for options near you. Already parked somewhere TicketLess wouldn't detect on its own — a small private car park, a permit bay? Park now starts a session manually, no geofence needed.
6. Background location — why TicketLess asks for it. "Always" location access is what lets arrival detection work without opening the app — TicketLess only checks your position against car parks you've told it matter, never tracks or shares your movements otherwise.
7. Your history is your evidence. Every visit — arrival time, which car, payment reference and photo if you added one — is kept for weeks under History. If a Parking Charge Notice arrives late, that's exactly the proof you need.
8. If a charge slips through anyway. TicketLess can draft an appeal letter in minutes from the Appeals tab, tailored to why the charge was wrong — see the appeal-letter walkthrough below.

How to complete an appeal letter

Also available in the app, from Profile → Help, once you've created your first appeal letter.

1. Start from your parking history. Open Appeals and pick the visit the PCN is for from your logged history — TicketLess fills in the vehicle, site, and date for you. No matching visit? You can still fill everything in by hand.
2. The core details. Enter the PCN reference, the operator, and confirm the site and date. This is the same information on every notice, whichever operator issued it.
3. Pick why the charge is wrong. Choosing a reason — paid but a mistake was made, no loss caused, unclear signage, a technical failure, a Blue Badge concession, or a missed early-payment discount — tailors the rest of the form to exactly the extra details that reason needs.
4. Add your evidence. Attach photos (signage, your badge, a payment confirmation), a payment reference, and any notes on mitigating circumstances. The stronger the evidence behind your reason, the stronger the letter.
5. Review, then send it your way. TicketLess drafts the letter and a short checklist of things to double-check before sending. Share or copy it to send yourself, or let TicketLess print and post it for you for a small fee, with an emailed copy if you'd like one.

Data, privacy and terms

See the full Privacy Policy and Terms & Conditions.